Terms and Conditions (last updated 1st February 2010)
If the client is in any doubt as to the meaning of the following, 'OneCallFix' should be consulted immediately.
DEFINITIONS
"We", "us", "OneCallFix" is reference to Clicknology LTD, McTuse Computers or any other partner allowed to use the OneCallFix trademark
"You", "the client" is reference to any company or individual requesting the services of 'OneCallFix'
AUTHORIZATION
The client authorizes 'OneCallFix' to conduct an evaluation to determine the nature of any fault/issue and provide an estimate of repair cost and timing. The client further authorizes 'OneCallFix', where necessary, to receive and transport equipment, data or media, to and from their offices. The evaluation is free and work beyond this evaluation will only commence after instruction is received from the client to do so, either by email, letter, telephone, or in person. An 'order' is deemed to be a written or verbal contract between 'OneCallFix' and the client, this includes telephone and email agreements.
CONFIDENTIALITY
'OneCallFix' are bound by the data protection act and will not, without the client's consent, forward, distribute, or sell any details which may be held. 'OneCallFix' may potentially view or access sensitive or private information on computer systems for the purpose of installation or repair, only data deemed as fraudulent, pornographic, illicit or any other way illegal will be reported.
REMOTE SUPPORT
'OneCallFix' provides a remote support service which needs to be aproved each time we connect to the client. We may ask for a permission to setup an unattended remote access which would give us a consent to connect to the remote computer whenever necessary without a special permission required. Any remote session may be recorded for training and security purposes. Client accepts that we will not remove, copy or redistribute any important or private files, unless specifically asked to do so. We strongly recommend that the client observes their screen while our agent is connected to their computer and should anything suspicious be happening to take the control of the computer immediately.
PAYMENT FOR REMOTE SUPPORT SERVICES
'OneCallFix' may ask any client to pay for the service using Paypal before it is provided. Regular customers may be provided with an account facility where the accumulated payment will be due after several sessions.
EXISTING WARRANTIES
By authorizing 'OneCallFix' to carry out a repair the client understands that any existing warranties may be deemed null and void. Under no circumstances will 'OneCallFix' be responsible for any warranty severance.
COMPATIBILITY
Where the client is providing hardware or software, other than that specified by 'OneCallFix', it is the responsibility of the client to ensure compatibility with any existing hardware or software configurations. If a service cannot be completed as a result of such product incompatibility administrative charge may be applied.
UNCLAIMED PROPERTY
Any property left with 'OneCallFix' unclaimed for 90 days, will without exception, be disposed of. At which time 'OneCallFix' shall have no liability to the client, or any third party.
PAYMENT TERMS
Cash or cheque (with bankers card) upon completion of work, bank transfer is available for regular customers. Payment by card using Paypal is also available.
LIMITED LIABILITY (including DAMAGE TO EQUIPMENT & DATA LOSS)
'OneCallFix' liability of any kind with respect to its services, including any negligence on its part, shall be limited to the contract price charged for the services.
'OneCallFix' shall not be liable for any claim, including without limitation, the physical functioning of any equipment/media or the condition or existence of data on storage media supplied, damage to equipment, loss of data, loss of revenue or profits, or any special, incidental, contingent, or consequential damages, however caused, before, during or after service even if 'OneCallFix' has been advised of the possibility of damages or loss to persons or property.
The client acknowledges the inherent risks of injury and property damage involved in computer repair, and assumes any and all known risks of injury and property damage, that may result.
ACCEPTANCE OF THESE TERMS AND CONDITIONS
By requesting a service or supply from 'OneCallFix' the client acknowledges and accepts these terms and conditions.
CHANGES OF TERMS AND CONDITIONS
'OneCallFix' may change these Terms and Conditions at any time without any notice, client is required to reference these Terms and Conditions before ordering any services or supplies at the time of the order.
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